I Have A Question About The Event, Who Do I Contact?
Please reach out to the event organiser or promote whose information is located on the event page. They will be able to answer any specific questions relating to the event.
There Was An Error/Issue When I Tried To Purchase Tickets, How Can I Continue?
We apologise for the difficulties! Please Submit a ticket and provide as much information as you can about the error/issue including: name, email address, event you wish to purchase tickets to, description of the issue, screen shot (if applicable), ...
Can I Get A Refund?
Each event has its own specific refund policy. By default, TicketEzy does not offer refunds unless required by law to do so, but please check the fine print of the event you're attending for refund specifics. If in the unlikely event that the ...
Can I Use My Smartphone Instead Of Printing Out A Ticket?
Yes absolutely - if you opted in to receive tickets via SMS you can use this option instead of a PDF ticket at the event. Otherwise you would have received an email with a PDF copy of your ticket. Open the PDF on your smartphone and zoom in to the QR ...
Do I Get A Confirmation Receipt After Purchase?
Any time you make a purchase using our platform you will be given an option to print a receipt immediately after purchase, as well as an automatic email with the purchase details, and event information.