I See A Duplicate Charge On My Credit Card, Will This Go Away?
Most of the time, these double charges occur because of a mismatch in your billing address versus the mailing address associated with your credit card. If you received an error message that resulted in re-submitting your billing information, and the attempt failed, the transaction might be listed as pending.
Give your financial institution a call and have them take a closer look at the charges. If the charges are indeed listed as pending, they should go away in 2-4 business days. If you believe there is an error that is not pending, please Submit a Ticket for additional assistance.
There Was An Error/Issue When I Tried To Purchase Tickets, How Can I Continue?
We apologise for the difficulties! Please Submit a ticket and provide as much information as you can about the error/issue including: name, email address, event you wish to purchase tickets to, description of the issue, screen shot (if applicable), ...
Do I Get A Confirmation Receipt After Purchase?
Any time you make a purchase using our platform you will be given an option to print a receipt immediately after purchase, as well as an automatic email with the purchase details, and event information.
I Have A Question About The Event, Who Do I Contact?
Please reach out to the event organiser or promote whose information is located on the event page. They will be able to answer any specific questions relating to the event.
Can I Get A Refund?
Each event has its own specific refund policy. By default, TicketEzy does not offer refunds unless required by law to do so, but please check the fine print of the event you're attending for refund specifics. If in the unlikely event that the ...
I Bought A Ticket For Someone Else, How Do I Send It To Them?
There are a few ways to send a ticket: 1: You can forward your tickets email to your friend. 2: You can download each ticket individually to your computer, and then send it to your friend. Just make sure that you are sending each unique ticket and ...